InnovationCategory Archives

Real Leadership

If you were to ask the average man or woman in the street what makes a good leader, the majority, I think, would put forward qualities such as strength, determination, courage and, for many, ruthlessness. If you were to ask how many people demonstrate such qualities, our fictitious survey group might cite Napoleon, Wellington, Margaret Thatcher and some leaders of industry such as Richard Branson. Leadership is perceived as being

in short supply. We are, so many believe, crying out for leadership. (One of the arguments put forward for grammar schools has been that they would produce the next generation of military and industrial leaders). 

But while the word ‘leader’ usually conjures up the picture of someone like JFK, we are all leaders at certain times – and not just in special circumstances. A parent needs to lead his or her children.

A partner within a relationship will, if the relationship is to be balanced and work, have times of being the leader and other times of being led. Even though leadership may not be a full time occupation, we will all have moments when others look to us for direction, guidance and support.

My experience as a trainer and a consultant has made me very aware that every trainer and every consultant is a leader, and that they have different ways of leading. Becoming clear about my own style of leadership has been very important for me both personally and professionally. It has involved me making explicit some of the assumptions and beliefs that govern my behaviour and has enabled me to recognise how these fundamentally affect the messages I send, and the way of working that fits for me.

Leadership, I have found, is like charity – it begins at home.

To be a good leader of others you first need to know how to lead yourself – and when you can lead yourself you can lead others. I think you need to be clear about the journey you wish to make, the speed at which you wish to travel and the beliefs and values that will guide your path. In the training courses that I run, we call this process pacing yourself (In other words, being true to yourself and not trying to force yourself to be anything that deep down you know you cannot be). It is about becoming the leader that is already within you.

So often when I’m coaching executives my function is to draw out what they have not recognised that they have within themselves. In the context of training, this means allowing the leader to come out as opposed to teaching slick tricks or having to stick ‘leadership’ on from the outside much as you might stick wall cladding on a house to

cover up cracks. Leadership, when you are true to yourself, flows like a river and is without effort. It emanates and radiates. It is not something that is forced out with determination, or that creates high blood pressure and sleepless nights.

Put another way, leadership is about personal congruence. And the key to personal congruence is being able to pace yourself. To pace yourself you need to be able to honour and acknowledge the different aspects of yourself whether your conscious mind likes them or not. You will also need to address your own particular habitual patterns and experiences. If this sounds like a tall order, the good news is that the ways to achieve this can all be taught.

In addressing these areas I have found myself personally changing and becoming more completely aligned, a process which can be unending for anyone who seeks to realise more of themselves than they have currently achieved. It is like becoming a charioteer with all your horses running in the same direction, at the same speed and with the same intentions. The pay-off is enormous as you are truly able to walk your talk, to practice what you preach or to do what you say. It produces a particular kind of leadership style which is sometimes called ‘leading by example’. This is about leading by being: being one whose behaviour is naturally aligned with who you are and what matters to you. My experience is that once people know they can have this, they want it very badly because it is profoundly healing and very empowering.

Leading in this way whether at work or in your personal life means acting with personal purpose stemming from a centred sense of self. It is centred because it steers a safe course between grandiose self-promotion and unitive self-criticism, rather than oscillating violently between the two. To use a much abused word, this really is

empowering. The fruits of such self-empowerment are readily apparent.

Leaders who are empowered have as a high priority the empowerment of those they lead. Expect such people to be: (i) clearer about what matters to them and more able to be themselves; (ii) not just confident but truly competent; (iii) creative because they are able to adapt what they have learnt to their own circumstances; (iv) not just knowing about a subject, but really able to do it and even to live it. 

Once you can pace yourself you are ready to lead yourself and others. The more I have been able to lead in this way, the less I have needed to try to dominate others personally or professionally. The more competent the person becomes, the less they need to dominate, whether as a trainer, a parent, a consultant, a manager, or whatever.

My research suggests that the most effective leaders are motivated by a vision that is allied to their mission. Their mission is an expression of who they are and as a result it is not just a bunch of words, it manifests from within and is an expression of that individual’s identity.

Unfortunately, many find themselves in businesses and organisations, in positions where they are expected to demonstrate a leadership style which is not really them, a cultural ‘norm’ that just doesn’t fit. If the culture is made up of bullies bearing threats to create an atmosphere of ‘have to’ as opposed to one of ‘want to’, and your nature and belief systems are thrown into conflict when trying to copy such behaviours, leadership will become a heavy burden. Each day will be an exercise in girding loins and repeating in your head ‘it’s either them or me’. If you are then judged by your ability to mimic external behaviours that violate the inner values that you hold, the way you come across will be seen as confused, indecisive and not ‘the stuff we’re looking for’. On the other hand, if

you succeed in this deception you may feel split and unable to be yourself. And over time this can eat away inside you, and at your success, like a corrosive acid. As one executive I was coaching said, ” On the outside I’ve got it all but inside I just feel like a hollow tube.”

To enhance someone’s ability to be a leader in their life, one must first enhance the individual who will be that leader. There is no better way to do this than to create structures which draw out of an individual his or her own unique vision and mission. Why? Because these are born of that person’s identity.

I have found that to identify one’s mission in life is a very profound experience for the individual. It matters a lot to people and stays with them afterwards. This is because they have achieved a high degree of integration and have a felt experience of what their life purpose is.

It also has two remarkable and often unexpected side effects. People begin to become more successful. They also become more creative. 

Once your sense of self and your mission are aligned with what you do, you become unstoppable. How could you not do your mission if your mission is a natural expression of who you are? As one course participant said to me, ‘Now I can enjoy doing me’. From my own experience in aligning my behaviour with my mission I can vouch for the truth in this.

As a result you also feel freed up. Free to do what will support your mission and free to dream up new ways of realising it.

So being a leader is not about commanding vast armies of people, nor is it about having power over others. People who seek power over others are usually chronically disempowered individuals themselves. Nor is leadership about control: the better you are as a leader the better you are able to influence. The more influential you are, the less you need to try to control.

That’s why for me the purpose of good leadership training is to uncover the natural leader in each of us. To help each of us manifest our purpose and live it more fully and more successfully. 

Business Analysis Through Swot: Strength, Weakness, Opportunity, Threats

SWOT analysis is a framework to examine a firm’s competitive position and strategy. By examining Strengths, Weaknesses, Opportunities and Threats, SWOT evaluates a firm’s strategies to exploit its competitive advantages or defend against its weaknesses. Strengths and Weaknesses involve identifying a firm’s internal abilities or disadvantages, while Opportunities and Threats involve identifying external factors – including competitive forces, development of new technology, governmental intervention and/or domestic and international economic trends -that influence a firm’s financial performance and business operations.

Any firm has strengths and weaknesses in the functional areas of business.  Internal strengths and weaknesses combined with external opportunities and threats created the grounds for establishing successful objectives and strategies.

STRENGTHS

The strengths of a firm provide a company a comparative advantage. A firm’s strengths that cannot be matched or imitated by competition are widely referred to as distinctive competencies. Generally, perceived strengths that build competitive advantages by exploiting distinctive competencies can include superior customer service, high-quality products, strong brand name, customer loyalty, innovative R&D, market leadership, and/or strong financial resources. To remain strengths, they must continue to be developed, maintained and defended.

WEAKNESSES

The weaknesses of firm occur when competitors have potentially exploitable advantages over the firm. Generally, perceived weaknesses can include lack of marketing expertise, poor customer service, poor-quality products, poor reputation, undifferentiated products or services in relation to competition, an/or poor financial resources. Once weaknesses are identified, the firm can select strategies to mitigate or correct them. For instance, a domestic producer in a global market would rather invest in markets that will allow the export or production of its product overseas. Alternatively, a firm with poor financial resources would rather enter into joint ventures with financially stronger firms.

OPPORTUNITIES

Opportunities, also known as environmental factors that favor the firm, can include a growing number of external forces that influence the firm’s operations. Generally, perceived opportunities can include a growing market, a new global market, mergers, strategic alliances and joint ventures, and/or niche markets. External forces that interrelate and translate into changes in consumer demand are classified into a) economic forces, b) social, cultural, demographic, and environmental forces, c) political, governmental, and legal forces, d) technological forces and e) competitive forces.

THREATS

Threats are environmental factors that can hinder a firm in achieving its goals. Generally, perceived threats can include the entrance of new competitors in a domestic market, price wars, negative legislation, buyers or suppliers seeking to increase their bargaining power, new technology that preempts a firm’s products, innovative competitive products, new distribution channels from competitors, and/or high taxation on a firm’s products or services. By recognizing and understanding threats, an investor can make informed investment decisions about how the firm might mitigate threats in the future to gain competitive advantage.

Overall, a SWOT analysis should realistically depict the strengths and weaknesses of the firm in a specific and distinct way. If grey areas are included, SWOT analysis cannot distinguish between where the firm stands today and where it aims to be in the future. Finally, SWOT should always be implemented in relation to competition to offer a comparative analysis of a firm and its competitors. Through SWOT analysis, decision-makers evaluate their objectives and strategies and decide on competitive strategy taking into account customer segments, trends and competitors.

Google Analytics – Why it Can Make You Rich.

Google Analytics in retrospect and as real benefits, for free

Google has earned its giant position in search engine marketplace through real innovative solutions, and of course, strategic moves all aimed at users’ ultimate convenience. It has been almost customary for Google to bring in some exciting features – initially for a price – then slashing the rate drastically to making it FREE — for all. This sort of repeated move could be seen as first serving the target market with its innovative solutions, and later making it free to give many a business in similar or remotely similar categories a run for their money.

Google Analytics traversed the same path. Launched with the brand name of Urchin Web Analytics for 0 a month, conceived and designed to help webmasters or web owners keep track of their web advertising campaign gripped the market, albeit slowly. Then came a hefty slash, making this service available for 9 a year, and it made many unwilling mind tempted to the offer. Similar businesses were in for a big shock, and before they could act sensibly, Google made it free for all. Confronted with a killer move from giant like Google, other businesses could only foresee their imminent extinction, to say the least.

Google Analytics became an overnight rage all over. It was precisely because free offer, with such an exhilarating range of features and benefits, is hardly to be missed out by anyone in his or her right senses.

Google Analytics allows users to do a whole lot of useful things: from traffic analysis, reconsideration on right keywords, right web design to overall effectiveness of online ad campaign. On micro level, it helps users have incisive insights with regard to the specialty of traffic visiting the web site. Users can have an understanding of what sort of visitors surf their sites, where they come from, and how well they receive the features of their sites, and how bad they react to the lack of preferred features on them.

Phenomenal demand of Google Analytics as an indication of its real worth

This was not surprise that soon after the launch of free Google Analytics, the demand was so vehement that Google had to reconsider the continuity of this offer. After catering to 234,725 individual instances of demand, the Google’s servers began to face unprecedented loads while processing such a huge amount of information.

In the aftermath, users had to bear with the slow service, and further prospective users were deprived of it advantages because Google kept this service on hold for some time on a sorry note. History apart, Google Analytics at the moment is powerful vehicle to incorporate effectiveness in one’s online ad campaign, and arguably, auger well for the web promotion and search engine ranking .

How you stand to gain from Google Analytics

Google analytics is a wonderful help to channelize your online ad budget in the right direction. It helps you consider the effectiveness of you online ad program, and helps you reconsider the way you go about it as well.

Here is how you can make the most out of this unique assistive offer right away from Goolge :

You can come to know what types of visitors come surfing your site. What turns them on, and what turns them off. Importantly, you come to know what features on your site lead to a desired outcome like sales, enquiry, or a registration – and what, in fact, impedes it.

It can help you see the workability of your key words, and can actually help you go for more rewarding selection of keywords, as and when required.

Whether you need some sort of changes in your web design is another interesting area to decide on. Changes might be needed in navigability, user friendliness of the site, or readability or better presentation of content to draw still more traffic.

You can segregate your visitors into geographies, or particular categories. It can help you target your market niches in an informed manner

As a matter of fact, quite many things go hand in hand toward driving the traffic to your site like e-newsletters, affiliate programs, referrals, inbound and outbound links, and keywords. Google Analytics can help you get a fair understanding of how each of theses components of Internet marketing per se is contributing their bit.

Comparisons are other valuable inputs from Google Analytics. You can compare the amount of traffic based on select parameters. Like traffic comparison between any particular time and the same time last day, or month or year. In other words, you can have a cue as to whether traffic at the moment is more or less as compared to the same time the previous day or the previous month.

Some issues around Google Analytics

Some critics raise the question that Google Analytics deals with a lot of business critical data, and it might impact privacy concerns of enterprises. Some other argue that while this will not be a case of misuse of privacy from a company of stature like Goolge, still it can use in some form or the other to further their business interests. To substantiate their viewpoints they say that while Adswords is closely related to Google Analytics, Google can charge a premium price for Adswords.

Another crucial grey area is the fact that Google has misused its giant position to have an undue advantage over others. Google has virtually swept all the existing companies in this domain which used to thrive on in this niche. It might trigger lawsuits.

However, if the matters reach to the courts, verdict can be speculated either as the right sustainable business strategy from Google to stay on the top or the violation of business ethics..

Can the above critiques be answered or rebuffed?

Critics’ claims have to stand the test of contemporary business realities

Taking the critique of the possibility of a hike in Adswords’ charges on a pragmatic platform, Adswords efficacy is well worth the fee charged and it is primarily meant for corporates whose online ad budget allows them to opt for it – even in the event of premium price. The matter boils down to reaping a good return on the supposedly high investment.

Google Analytics has proved to be real worth for small and mid scale companies who cannot go for web analytics software or paid services, and still wish to go ahead on the path of increasing ad effectiveness.

On Google instances of misusing its leadership position in the unrelated web analytics domain, it can be said that though it threw out many small fishes out of the pound – big fishes still cater to big corporates in commensurate with the scale and scope of their online advertisement needs.

On conclusive note it can be rightly observed that small businesses or vendors can bask in the benefits of Google Analytics to drive their commercial interests further.

Empowering Him Workforce

Excerpt from the Healthwire article CREATING AN EMPOWERING WORK CULTURE

By Russell L. Nicholson, MBA

(Note: Additional content in the original article)

Strategies to Create Empowerment at the Organizational Level

To move toward an empowering environment, executive leadership, managers and employees must all be committed to shared values that support such a culture. These values can become imbedded in a culture that develops employees to their full potential by using the five (5) levers of change listed as follows:

Commitment – Individuals at all levels take responsibility for their job, team, function, and organization and commit to the way they wish it to be. They engage in self-management and involve themselves in every aspect of the change process. They are active agents of change and not reactive victims of circumstance. Managers and supervisors model the desired behaviors, coach others toward changes and recognize/reinforce efforts.

Cultural Cues – Managers and employees feel safe enough to try out new behaviors and take risks without fear of reprimand or being put down by their superiors or peers if they make mistakes. There is a genuine sense of goodwill and well-being that pervades the organization. Employees feel valued and inspired to give their very best discretionary efforts.

Communication – Communication between managers, employees and peers is authentic, open and transparent. Everyone at all levels is able to talk about the real issues affecting the company and productivity.

Capabilities – Individuals have sufficient training and development opportunities to become proficient to do their jobs and practice interpersonal skills required to resolve conflict and project management issues.

Configuration– Individuals are encouraged and rewarded to work on real growth issues and innovations for personal and professional development. They challenge and support themselves and their team members in healthy and constructive ways—a strategy especially important in a virtual team environment.

Strategies to Create Empowerment at the Managerial Level

More specifically, managers can truly create a culture of flexibility by leveraging the five (5) levers of change within their teams and more consciously doing the following to achieve extreme customer satisfaction:

Commitment: Define and determine corresponding behaviors such as team leaders to motivate team toward greatness and maintain an energizing work environment; involve team members in process changes that directly affect them.
Cultural Cues: Implement culture/behavior practices and accountability such as promotions based on expertise and the person’s ability to coach, train and lead a high performance team; 360-degree feedback for all levels; refer to employees as individuals, associates and team mates and actively seek their input to increase their level of engagement.
Communication: Continue to reinforce shared values and create a participatory setting through significant encouragement and positive feedback; find small successes indicating greater internal/external customer satisfaction to build upon and publicize them in a big way.
Capabilities: Build the capacity to implement behavioral changes by providing training and mentoring programs at all levels to increase competencies and spur creativity and innovation; work closely with first-level supervisors to coach them to relinquish control, provide direction and trust employees based on shared values and clearly defined work outcomes.
Configuration: Evaluate team and individual results, with more weight given to the team’s performance, especially in virtual teams; provide support to those who have demonstrated that they are true believers in new culture; give feedback to all levels and measure progress; evaluate, disseminate and adjust as needed.

According to Gallup Research, organizations utilize less than 20% of their employees’ potential. An organizational culture that engages and inspires employees to learn, grow and reach their full potential will be able to succeed. An empowering environment is the basis of how we treat internal and external customers and how well we carry out our roles and responsibilities on the basis of shared values. These values then become the criteria for the appropriateness of actions at all levels.

Employees at all levels will choose to give their discretionary contribution and invest themselves in a company that lives out its values. Supervisors and managers who relinquish direct control may actually find that they gain even more power, support and loyalty from more committed and engaged employees. Developing their untapped potential will be critical in achieving competitive advantage in the external marketplace and the retention of top talent in the human capital market.

Private Dynamic Network and Interim HIM Manager Staffing

PDN of Chicago provides interim, HIM manager staffing personnel and medical staffers for local area healthcare facilities. We also maintain onsite medical coding personnel and offsite coding labs for healthcare transcription, coding, billing and insurance billing for companies nationwide. PDN is committed to workforce empowerment and the continuing education of our certified medical and billing coders. To learn more about PDN’s staffing solutions, or how we can assist your company, please contact PDN today. Read more about workforce empowerment strategies and news about Chicago healthcare.

Contact PDN for Temporary, Interim HIM Manager Staffing and Personnel

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